Careers

Job Title: Travel Desk Manager
Reports to: Admin Head
Location: Delhi

Customer Support

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and issues, and escalate to higher-level management as necessary
• Record customer interactions and transactions in a customer service database
• Maintain a thorough knowledge of the company's products, services, and processes
• Provide customers with information about product features, pricing, and availability
• Cross-sell and upsell products and services to meet customer needs and increase sales
• Follow up with customers to ensure their needs have been met and to resolve any outstanding issues
• Maintaining MIS reports

Company Name: Dudigital Global (Korea) LLC
Position: Country Manager (Korean Language Expert)
Location: South Korea

Indian national with knowledge of the Korean language.

Key Responsibilities:

Operational Strategy and Planning:

• Develop and implement strategic operational plans aligned with the organization’s objectives and business goals.
• Identify opportunities for operational improvement, cost reduction, and efficiency gains.

Team Leadership and Management:

• Lead and manage a large operational team, providing direction, guidance, and support to ensure high performance and employee engagement.
• Foster a culture of continuous improvement, collaboration, and accountability within the operations team.

Performance Management:

• Establish key performance indicators (KPIs) and metrics to measure operational performance.
• Monitor and analyze operational performance data, identifying trends and areas for improvement.
• Implement corrective actions and initiatives to enhance operational efficiency and service delivery.

Client and Stakeholder Management:

• Build and maintain strong relationships with key clients, stakeholders, and government partners.
• Ensure service excellence and responsiveness to client needs and expectations.

Quality Assurance and Compliance:

• Ensure compliance with relevant regulatory requirements, policies, and procedures.
• Implement quality assurance measures to maintain high standards of service delivery and operational integrity.

Risk Management:

• Identify operational risks and develop mitigation strategies to minimize risks and ensure business continuity.
• Monitor and assess operational risk factors, implementing controls and measures as necessary.

Budget and Resource Management:

• Develop and manage the operational budget, monitoring expenditures and ensuring cost-effectiveness.
• Optimize resource allocation to support operational objectives and meet business requirements.

Continuous Improvement and Innovation:

• Drive continuous improvement initiatives and innovation within operations, leveraging technology and best practices to enhance service delivery and efficiency.
• Lead change management initiatives to support organizational growth.

Vendor Management:

• Liaise with vendors to ensure effective partnerships and service delivery.

Position: Receptionist

Key Responsibilities:

• Greet and welcome visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate departments or individuals.
• Manage incoming and outgoing mail and deliveries.
• Maintain a tidy and organized reception area.
• Schedule and coordinate appointments and meetings.
• Assist with administrative tasks such as data entry, filing, and document preparation.
• Provide information and assistance to clients, employees, and guests.
• Ensure compliance with office policies and security procedures.
• Manage office supplies and place orders as needed.
• Support other departments with clerical tasks as required.

Position: IT Manager

Key Responsibilities:

• Oversee the day-to-day operations of the IT department.
• Develop and implement IT policies, procedures, and best practices.
• Ensure the security of the organization’s IT systems and data.
• Manage and maintain hardware, software, networks, and IT services.
• Lead IT projects, including system upgrades, cloud migrations, and cybersecurity initiatives.
• Collaborate with other departments to understand IT needs and provide technical support.
• Manage IT budgets, expenses, and vendor relationships.
• Develop disaster recovery plans and ensure business continuity.
• Stay updated with emerging technologies and industry trends.
• Ensure compliance with IT regulations, standards, and company policies.
• Train and mentor IT staff, fostering a culture of continuous improvement.

Position: Operations Executive / Submission Staff

Key Responsibilities:

• Team Leadership: Lead and manage a team of operations staff responsible for visa processing. – Provide guidance, coaching, and support to team members to ensure adherence to operational procedures and standards. – Foster a culture of collaboration, accountability, and continuous improvement within the operations team.
• Visa Processing Management: Oversee the end-to-end visa processing workflow, ensuring smooth and timely processing of visa applications. – Monitor visa application status and proactively address any issues or delays to ensure on-time delivery of visas to clients. – Implement strategies to optimize visa processing efficiency while maintaining high accuracy and compliance with regulatory requirements.
• Stakeholder Coordination: Collaborate closely with the sales team to understand client requirements and priorities, providing operational support as needed. – Liaise with visa application centres, government authorities, and other external partners to streamline processes and resolve operational challenges. – Serve as the primary point of contact for escalations and inquiries related to visa processing operations.
• Quality Assurance and Compliance: Conduct regular quality audits of visa processing activities to ensure adherence to established standards and protocols. – Stay updated on changes in visa regulations and requirements, ensuring compliance with relevant laws and regulations. – Implement measures to address any identified gaps or non-compliance issues promptly.
• Performance Monitoring and Reporting: Develop and maintain performance metrics and KPIs to track the efficiency and effectiveness of visa processing operations. – Generate reports and dashboards to provide insights into operational performance and identify areas for improvement. – Utilize data-driven insights to drive operational enhancements and optimize resource allocation.

Position: Operations Executive / Submission Staff

Key Responsibilities:

• Attention to Detail: Ability to meticulously review and verify information, ensuring that all visa applications are processed with precision.
• Data Entry Skills: Proficient in managing and entering application details into the system accurately, avoiding errors.
• Document Verification: Skilled in checking the authenticity and validity of documents submitted by applicants.
• Communication Skills: Strong verbal and written communication skills to liaise with applicants, embassies, and internal teams effectively.
• Technical Proficiency: Familiarity with visa processing systems, and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Confidentiality: Capable of handling sensitive information with discretion and adhering to data protection regulations.
• Problem-Solving: Ability to troubleshoot issues and resolve discrepancies in visa processing efficiently.
• Customer Service Mindset: A proactive approach to assisting applicants and ensuring a smooth process.

Technical Skills:

• Proficiency in programming languages like JavaScript (Node.js, React), Python, or Java.
• Strong knowledge of RESTful APIs, GraphQL, and microservices architecture.
• Experience with cloud platforms (AWS, Azure) and DevOps practices.
• Expertise in implementing security standards (e.g., OWASP, encryption protocols).