Job Description
Company Name: Dudigital Global (Korea) LLC
Position: Country Manager (Korean Language Expert)
Location: South Korea
Indian national with knowledge of the Korean language.
Key Responsibilities:
Operational Strategy and Planning:
- Develop and implement strategic operational plans aligned with the organization’s objectives and business goals.
- Identify opportunities for operational improvement, cost reduction, and efficiency gains.
Team Leadership and Management:
- Lead and manage a large operational team, providing direction, guidance, and support to ensure high performance and employee engagement.
- Foster a culture of continuous improvement, collaboration, and accountability within the operations team.
Performance Management:
- Establish key performance indicators (KPIs) and metrics to measure operational performance.
- Monitor and analyze operational performance data, identifying trends and areas for improvement.
- Implement corrective actions and initiatives to enhance operational efficiency and service delivery.
Client and Stakeholder Management:
- Build and maintain strong relationships with key clients, stakeholders, and government partners.
- Ensure service excellence and responsiveness to client needs and expectations.
Quality Assurance and Compliance:
- Ensure compliance with relevant regulatory requirements, policies, and procedures.
- Implement quality assurance measures to maintain high standards of service delivery and operational integrity.
Risk Management:
- Identify operational risks and develop mitigation strategies to minimize risks and ensure business continuity.
- Monitor and assess operational risk factors, implementing controls and measures as necessary.
Budget and Resource Management:
- Develop and manage the operational budget, monitoring expenditures and ensuring cost-effectiveness.
- Optimize resource allocation to support operational objectives and meet business requirements.
Continuous Improvement and Innovation:
- Drive continuous improvement initiatives and innovation within operations, leveraging technology and best practices to enhance service delivery and efficiency.
- Lead change management initiatives to support organizational growth.
Vendor Management:
- Liaise with vendors to ensure effective partnerships and service delivery.
